BetFred Terms and Conditions

Welcome to BetFred. These terms and conditions govern your use of our website, our mobile applications and all products and services we offer, including our sportsbook, our casino, our bingo room and our live casino tables. By registering an account with us, using the BetFred login page or accessing bet fred through our app, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, you must not use our services.

Who We Are

We are Petfre (Gibraltar) Limited, trading as BetFred, a company registered in Gibraltar under company number 99314, with our registered office at 5.2 Waterport Place, 2 Europort Avenue, Gibraltar GX11 1AA. We are part of the Betfred group, a family-owned business founded by brothers Fred and Peter Done, and we have operated since 1967, launching our online casino in 2004. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39544 for customers in Great Britain, and by the Government of Gibraltar under Gaming RG No. 036 and Betting RGL No. 038 for customers outside Great Britain. We are proud members of GAMSTOP, GamCare, GambleAware, Take Time to Think, the International Betting Integrity Association and GameCheck.

Your BetFred Account

To access our casino, our sportsbook and our BetFred bingo products, you must create an account through our website or our BetFred app. You must be at least 18 years old and legally resident in a jurisdiction where online gambling is permitted. We only permit one account per person, address, IP address, device or mobile number. If we detect duplicate accounts, we reserve the right to close them and withhold associated funds.

Once your BetFred casino login details are set up, you are responsible for keeping your password confidential. We may ask you to verify your identity before you can withdraw funds or claim free spins, and we may request supporting documentation at any time in line with our regulatory obligations. Any funds deposited must be your own; funds from a joint bank account held in your name are treated as your own for the purposes of these terms.

Deposits, Withdrawals and Currencies

We accept deposits in GBP or EUR, and new accounts can only be opened in one of these currencies. Deposits must be made in your account currency, and any conversion is handled by your payment provider. We accept Visa and Mastercard debit cards, Apple Pay, Instant Banking and BACS transfers, all of which must be registered in your own name. Credit cards are only accepted for residents of Gibraltar, the Isle of Man and the Channel Islands.

The minimum deposit amount depends on your chosen payment method and is displayed on the deposit page at the time of your transaction. Withdrawals are typically processed within four to six hours, though this can extend up to twelve hours depending on demand and your bank. Cash out times vary by method: Visa and Mastercard withdrawals are usually completed within four hours, Apple Pay and Instant Banking within six hours, and BACS transfers within three working days.

We may delay or withhold a withdrawal pending cleared funds, verification checks, a legal or regulatory instruction, or an open investigation into an error, malfunction, interruption or prohibited practice. We also reserve the right to set off any positive balance on your account against amounts you owe to any company within the Betfred group.

Our Casino, Games and Providers

Our BetFred casino offers over 2,000 games, including 900+ slots, around 100 live dealer games and more than 130 jackpot titles. Since completing a £100 million platform migration in 2024, our casino runs on our own proprietary system, alongside content from Playtech, Pragmatic Play, NetEnt, Red Tiger, IGT, Microgaming, Yggdrasil, Blueprint Gaming, Big Time Gaming, Push Gaming, Relax Gaming, Realistic Games and Nolimit City. Our live casino tables, powered by Evolution and Playtech Live, include blackjack, roulette, baccarat, poker, dragon tiger, sic bo and game shows.

Maximum winnings limits apply to certain products and are set per event, promotion or game. Table limits apply to roulette and blackjack, and per-spin stake limits apply to selected casino games. We reserve the right to void any transaction resulting from an error, malfunction or technical fault, and to recover any funds paid out in error.

Promotions and Bonuses

From time to time we run promotional offers, including our casino welcome offer of up to 200 free spins for new customers who opt in and stake £10 or more on casino slots within 30 days of registration. Depending on the package selected, spins are credited within 48 hours with a seven-day expiry, and there are no wagering requirements on free spin winnings. Stakes placed on card games, live casino, scratchcards, table games and video poker do not count towards any staking requirement.

We also offer a sports welcome offer of £50 in free bets when you bet £10 on sport, along with ongoing promotions such as our Prize Reel, Upgraded Prize Reel, Free Spins Acca, Acca Flex, Turbo Boosts and seasonal leaderboards. Any BetFred promo code we issue must be entered correctly at registration or before a qualifying deposit, as specified in the relevant offer terms. Unless stated otherwise, promotions must be accepted within three days of being awarded and are valid for seven days thereafter. Free bets and free spins have no cash value, cannot be exchanged for cash, and unused amounts expire automatically.

We consider misuse, exploitation or manipulation of any promotion to be a prohibited practice. This includes operating duplicate accounts, using a VPN to disguise your location, using bots or player-assistance software, initiating chargebacks, or exploiting a fault, loophole, malfunction or error. Where we identify a prohibited practice, we may suspend, restrict or close your account, void related transactions, withhold funds including winnings, and seek compensation for any losses we incur.

Loyalty and Rewards

We reward regular play through our Comp Points scheme, where accrued points convert to Golden Chips, free spins or cash based on your casino level. We also offer Rewards4Racing points for sports staking when your account is linked accordingly. Full terms, expiry dates and game restrictions for each reward are published on our promotions pages.

Responsible Gambling

We are committed to promoting safer gambling and provide tools including deposit limits, time-outs and self-exclusion through GAMSTOP. If you feel your gambling is becoming a concern, we encourage you to contact GamCare's National Gambling Helpline or visit GambleAware for independent support. We take our obligations under Take Time to Think seriously and monitor play patterns to identify signs of harm.

Customer Support

Our support team is available 24/7 through live chat, and you can also reach us by post or by emailing support@betfred.com. Whether you have a question about your BetFred casino login, a promotion, or a withdrawal, our team is here to help in English.

Changes to These Terms

We may update these terms and conditions periodically to reflect regulatory requirements or changes to our services. We will notify you of material changes through our website or by email, and your continued use of our services after such changes constitutes your acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Gibraltar and, where applicable, the laws of Great Britain. Any disputes will be handled in accordance with the licensing conditions set by the Gambling Commission of Great Britain and the Gibraltar Gambling Commissioner.