Responsible Gaming at BetFred

At BetFred, we want gambling to remain an enjoyable form of entertainment, never a source of harm. As Petfre (Gibraltar) Limited, trading as BetFred, we are licensed by the Gambling Commission of Great Britain (account number 39544) and, for customers outside Great Britain, by the Government of Gibraltar under the Gibraltar Gambling Commissioner (Gaming RG No. 036 and Betting RGL No. 038). We take our regulatory obligations seriously and have built a comprehensive responsible gaming framework across our sportsbook, BetFred Casino games, live casino, bingo and lottery products to help you stay in control whenever you play with us.

Our Commitment to Safer Gambling

We are proud members of GAMSTOP, GamCare's National Gambling Helpline, GambleAware, Take Time to Think, and the International Betting Integrity Association, and we hold GameCheck Member ID GCS00024. We also work with the NCC Group to maintain the security and integrity of our platform. Whether you access our services through betfred login on desktop, our betfred app on iOS or Android, or the BetFred UK website, we apply the same responsible gaming standards consistently across every channel.

We believe that protecting our customers is as important as offering competitive betfred promotions, a wide range of betfred casino games, and generous betfred bonus offers. Our approach combines self-service tools, staff training, and third-party support to identify and assist customers who may be at risk of gambling-related harm.

Tools to Help You Stay in Control

We give every account holder access to a set of practical controls that can be adjusted at any time from your account settings after BetFred Casino login:

We allow you to set daily, weekly or monthly deposit limits on your account.
We offer loss limits so you can cap the amount you are prepared to lose over a chosen period.
We provide session time limits and reality checks that remind you how long you have been playing.
We support wagering limits on specific casino products, including slots, table games and live casino games.
We enable a "cooling-off" period, allowing you to take a short break of 24 hours, 7 days or longer.
We facilitate full self-exclusion for a minimum of six months, during which we will close your account and suspend all marketing communications.

If you choose to self-exclude, we will also register your details with GAMSTOP, the UK's national self-exclusion scheme, which restricts access to all UK-licensed gambling websites and betfred app installations linked to your details, not just our own platform.

Reviewing Your Account Activity

We encourage you to regularly review your play. From your account dashboard, accessible via betfred login my account, we make it possible to view your deposit history, betting activity, and time spent on our site. We believe transparency around your own activity is one of the most effective tools for maintaining control, and we display this information clearly whether you are enjoying betfred bingo, sports betting, or our online casino games.

Recognising the Signs of Problem Gambling

We ask all our customers to be aware of the warning signs that gambling may be becoming a problem. These can include:

Spending more money or time gambling than you originally intended.
Chasing losses by increasing stakes on betfred casino bonus offers or promotions.
Borrowing money, missing work, or neglecting responsibilities to gamble.
Feeling anxious, guilty or irritable when you try to cut back.
Hiding your gambling activity from family or friends.

If any of these apply to you or someone you know, we strongly recommend using our self-assessment tools and reaching out to one of the support organisations listed below.

Support Organisations and Helplines

We work closely with independent, specialist organisations that provide free, confidential advice and support:

GamCare National Gambling Helpline: free advice, support and counselling available 24/7.
GambleAware: information, guidance and treatment referrals for anyone affected by gambling harm.
GAMSTOP: the national self-exclusion scheme for UK-licensed operators.
Take Time to Think: campaign resources encouraging reflective, informed gambling decisions.

We include links to these organisations throughout our website and within our betfred casino online platform, and our support team can direct you to the appropriate service whenever you need assistance.

Protecting Minors and Verifying Age

We do not accept customers under the age of 18. We carry out robust age and identity verification checks before allowing full access to our betting, bingo, and casino betfred products, and we may request documentation at any stage, including before processing withdrawals. We recommend that anyone sharing a household with a person under 18 uses parental control software to prevent unauthorised access to our betfred app or website.

Responsible Marketing and Promotions

We design our promotional offers, including our betfred sign up bonus, betfred casino promo code offers, and ongoing BetFred Casino bonus promotions, to be clear, fair and not to encourage excessive or irresponsible play. We do not target self-excluded customers with marketing material, and we allow you to opt out of promotional communications at any time from your account preferences. Every offer we advertise, whether a betfred casino promotion code or a free spins package, includes full terms so you can make an informed decision before opting in.

Account Verification and Security

We use identity verification and secure account monitoring to protect our customers and to comply with anti-money laundering regulations. If we notice patterns of play that suggest a customer may be at risk, our trained staff may proactively reach out with information about our responsible gaming tools, or may apply temporary restrictions to the account while we carry out a review.

Getting in Touch

If you have any concerns about your gambling, or would like to set limits, take a break, or self-exclude, we are here to help. You can contact our support team via LiveChat, available 24/7, by email at support@betfred.com, or by post. We will respond promptly and treat every enquiry with sensitivity and confidentiality. Our goal is for BetFred Online Casino to remain a safe, enjoyable environment, and we are committed to supporting you every step of the way.

Content updated: August 26, 2026